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Friday 3:57 CST, April 18, 2014


Quality Check
Helene M. Cross - President and CEO
Indianapolis, IN

We are accredited by The Joint Commission under both the behavioral health care and hospital standards. We are proud to carry both designations. The blended survey enables us to have all areas thoroughly evaluated using the same set of standards. This assures us that we are offering services within a framework of high quality and excellence. 

Everyone we encountered at The Joint Commission exceeded expectations regarding professionalism and customer service, and each was alert to our very special needs. The result is that we were very successful in our survey. 

We had an outstanding team of surveyors. We learned so much from the behavioral health care surveyor as he talked about his career in addiction treatment. The nurse surveyor was amazing as she patiently taught each staff member new approaches and identified areas for improvement, and the life safety code expert was outstanding. As a result of their recommendations, we have, indeed, created a better environment for our patients, visitors and staff.

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