Hospitals, Language, and Culture

Research Study: Hospitals, Language, and Culture

Hospitals, Language and Culture 

Hospitals, Language, and Culture: A Snapshot of the Nation (HLC) is a cross-sectional qualitative study funded by The California Endowment designed to explore how 60 hospitals across the country provide health care to culturally and linguistically diverse patient populations.  

What's New (Updated August 2010)

  • Patient-Centered Communication Standards for Hospitals 
    The Patient-Centered Communication standards were approved in December 2009 and released to the field in January 2010.  The standards will be published in the 2011 Comprehensive Accreditation Manual for Hospitals (CAMH): The Official Handbook.  Joint Commission surveyors will evaluate compliance with the Patient-Centered Communication standards beginning January 1, 2011; however, findings will not affect the accreditation decision. The information collected by Joint Commission surveyors and staff during this implementation pilot phase will be used to prepare the field for common implementation questions and concerns.  Compliance with the Patient-Centered Communication standards will be included in the accreditation decision no earlier than January 2012.  View a pre-publication version of the standards.

Roadmap  Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals is a monograph developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. The Roadmap for Hospitals provides recommendations to help hospitals address unique patient needs, meet the new Patient-Centered Communication standards, and comply with existing Joint Commission requirements. Example practices, information on laws and regulations, and links to supplemental information, model policies, and educational tools are also included. The Patient-Centered Communication standards will be presented in a separate appendix that provides self-assessment guidelines and example practices for each standard.

Access a free copy of Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals (Requires Adobe Reader).


 

The Joint Commission, with funding from The Commonwealth Fund, is developing proposed accreditation requirements for hospitals to advance effective communication, cultural competence, and patient-centered care.   


Read more about the project.
Meet the project team.
Meet the Expert Advisory Panel.

Provide feedback on the provision of culturally competent patient-centered care on WikiHealthCare.

 one size Our latest research report provides a framework for hospitals and other health care organizations to develop and employ practices for meeting diverse patient needs. The report also includes a self-assessment tool that organizations can use to initiate discussions about the needs, resources, and goals for providing the highest quality care to every patient served. For more information, read a
1-page summary of One Size Does Not Fit All.   

 

Access a free copy of  One Size Does Not Fit All  (Requires Adobe Reader).
Access a free copy of the Executive Summary.
Open the Evaluation Form for the Self-Assessment Tool.
Download a podcast with Amy Wilson-Stronks, Principal Investigator

 

The first report released by the HLC study presents the challenges hospitals face when providing care and services to culturally and linguistically diverse populations, and discusses the way hospitals are addressing those challenges. For more information, read a 1-page summary of the Report of Findings. 

Access a free copy of the Report of Findings (Requires Adobe Reader).

 

  • For up-to-date information on the HLC study, read the HLC Project Update (November 2008)

For more information on the Hospitals, Language, and Culture study or to sign up for the HLC list serve, contact us at hlc-info@jointcommission.org.


 

 

HLC Study Information

 

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