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2011 National Patient Safety Goals Updates

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Culture of Safety

Sometimes, there can be friction between front-line care providers and laboratory staff. This type of “us” versus “them” attitude can be dangerous. Intimidating and disruptive behaviors can foster medical errors, cause preventable adverse outcomes, increase the cost of care, and contribute to poor patient satisfaction, as well as employee dissatisfaction.

Related Items: Lab Advantage , Laboratory Services , Laboratory Blog , Lab Forms , Laboratory Accreditation , Accessing the Quality of Care , Accreditation , Lab Focus (Newsletter) , Quality Professionals , 2011 National Patient Safety Goals