As the webmaster for The Joint Commission’s website, creating a positive user experience is my number one goal. Listening to our customers is the best way to improve the website. Every year, we conduct a website user survey to find out what’s working and what can be improved. Take our 2013 survey.
In addition to the survey, we conduct one-on-one usability testing, phone surveys and webinars, and you can send an e-mail to email@example.com at any time with ideas and suggestions. I read them all.
Managing a website with as much content and as diverse an audience as The Joint Commission’s can be a challenge. Keeping up with ever-evolving web technology and trends presents another challenge. That’s where you, the user of our website, come in; we need your input to help guide and shape the design, look and feel of the website.
Thanks in advance for completing this year’s short survey. We appreciate your taking the time to help us continually improve the site!