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Tuesday 9:39 CST, October 6, 2015

Daily Update

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Hospital, Language, & Culture Updates

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Topics Library

Facts about patient-centered communications

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Effective communication is critical to the successful delivery of health care services. The Joint Commission supports efforts to improve communication between health care professionals and patients.

Related Items: Fact Sheets , Health Literacy , Hospital, Language, & Culture , Patient Safety , Speak Up , Patient Safety Fact Sheets , Patient-centered communications

Standards FAQ

Collecting the Patient’s Preferred Language

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Are organizations required to use the term “preferred” language in order to comply with Standards RC.02.01.01, EP 1 (medical record contains the patient’s communication needs, including preferred language for discussing health care) and PC.02.01.21, EP 1 (identification of the patient’s communication needs, including the patient’s preferred language for discussing health care)? My organization is collecting the patient’s “primary” language – does this meet The Joint Commission’s requirement for the collection of “preferred” language?

Related Items: CMS , Hospital, Language, & Culture