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Monday 1:59 CST, November 24, 2014

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Hospital, Language, & Culture Updates

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Topics Library

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care

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Effective patient-provider communication is critical to the successful delivery of health care services. The Joint Commission supports a number of efforts to improve communication between health care providers and patients, including standards, monographs, videos, and other resources.

Related Items: Critical Access Hospital , Hospital , Hospital, Language, & Culture , Performance Measurement , Leading Practice Library Addendum , LGBT , Health Equity , Advancing Effective Communication , Completed Research Projects , Research Resources

07/28/2014
Topics Library

Facts about patient-centered communications

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Effective communication is critical to the successful delivery of health care services. The Joint Commission supports a number of efforts to improve communication between health care professionals and patients. It’s been estimated that there are more than 300 languages spoken in the United States...

Related Items: Fact Sheets , Health Literacy , Hospital, Language, & Culture , Patient Safety , Speak Up , Patient Safety Fact Sheets , Patient-centered communications

07/17/2014
Standards FAQ

Collecting the Patient’s Preferred Language

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Are organizations required to use the term “preferred” language in order to comply with Standards RC.02.01.01, EP 1 (medical record contains the patient’s communication needs, including preferred language for discussing health care) and PC.02.01.21, EP 1 (identification of the patient’s communication needs, including the patient’s preferred language for discussing health care)? My organization is collecting the patient’s “primary” language – does this meet The Joint Commission’s requirement for the collection of “preferred” language?

Related Items: CMS , Hospital, Language, & Culture

10/24/2013

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