Ann Scott Blouin, RN, PhD, FACHE, is the Executive Vice President of Customer Relations at The Joint Commission. In this position, she focuses on building external customer and stakeholder relationships, primarily in the hospital and health system market. She gathers customer ideas and feedback, assisting in guiding business development and customer retention strategies.
From 2008 to 2012, Dr. Blouin held the position of Executive Vice President for the Division of Accreditation and Certification Operations at The Joint Commission. Her responsibilities included executive leadership of accreditation and certification for more than 20,000 health care organizations and programs including all activities related to surveys, eligibility and application processes, customer account management and federal deeming compliance requirements. The Hospital, Critical Access Hospital and Laboratory Programs reported through this Division. Dr. Blouin also administered accreditation and certification policy development, surveyor education and development, survey technology, and the ongoing development and refinement of accreditation process components.
With more than 30 years of health care administration, consulting and clinical nursing experience, Dr. Blouin has held positions of program administrator, vice president for nursing, and executive vice president for operations at two Chicago area community teaching hospitals and a Chicago academic medical center. She has worked with multiple health systems across the U.S. to help them improve quality and patient safety, revenue management, and operating cost efficiency and effectiveness. Dr. Blouin has consulted with a large number of health care organizations, serving in leadership roles at consulting firms such as Deloitte, Ernst & Young, Cap Gemini, and Huron Consulting Group.
Dr. Blouin has published and presented extensively on topics focused on health care, patient care quality and safety as well as nursing, and served as an adjunct faculty member at several Chicago area schools of nursing and medicine. She currently serves on the National Patient Safety Foundation Board of Directors, America’s Essential Hospitals Institute Board, and as an editorial advisor for the Journal of Nursing Administration and Journal of Biotechnology in Healthcare.
Dr. Blouin earned her PhD in Nursing Sciences and MBA from the University of Illinois at Chicago. She received her MSN with honors in Maternal/Child Nursing from Loyola University of Chicago, and BSN with high honors from Lewis University in Romeoville, Illinois. She is a Fellow of the American College of Health Care Executives and member of the American Organization of Nurse Executives, American Nurses Association, and Sigma Theta Tau, the National Honor Society for Nurses.