Resources and Links

What's New (Updated May 2008)

• Creating Equity Reports: A Guide for Hospitals. Weinick RM, Flaherty K, Bristol SJ. 2008. The Disparities Solutions Center, Massachusetts General Hospital.

This resource can help your staff develop an equity report. The Guide provides practical information on how to collect data on race, ethnicity, language, and socioeconomic status – and how to use those data to develop an equity report that will allow your hospital to take action.

• Health Research and Educational Trust Disparities Toolkit. Hasnain-Wynia R, Pierce D, Haque A, Hedges Greising C, Prince V, Reiter J. 2007.

Version 2.0 of the Disparities Toolkit for Collecting Patient Race, Ethnicity, and Primary Language Data is now available free of charge! The leadership at Health Research and Educational Trust (HRET) and the American Hospital Association fully supported removing the cost associated with using the Toolkit to provide easy access to it. The Toolkit has an updated look, is more streamlined, easier to navigate, and contains new and updated material.

• Improving Communication – Improving Care. Ethical Force Program, American Medical Association. 2008.

Improving Communication — Improving Care is a new performance measurement toolkit from the Ethical Force Program® at the American Medical Association (AMA) designed to assist your organization in meeting the needs of a diverse patient population. The toolkit includes: 1) surveys and cover letters to gather feedback from your health care organization’s leaders, staff and patients; 2) a handy user’s guide; 3) templates to help you enter and analyze survey results; 4) an analysis guide; 5) model PowerPoint® presentations and other promotional materials to present your survey results to staff and leaders.

• Initiative for Decreasing Disparities in Depression CME: Provider Self-Assessment CME Model Incorporating Cultural and Linguistic Competence in the Diagnosis and Treatment of Depression. 2008. National Center for Cultural Competence
  

The National Center for Cultural Competence (NCCC) developed a unique approach to Continuing Medical Education (CME) to address racial and ethnic disparities in the diagnosis and treatment of depression. The model uses self-assessment as a learning tool for providers to: (1) heighten awareness, (2) influence attitudes toward practice, and (3) motivate the development of knowledge and skills to incorporate cultural and linguistic competency into the diagnosis and treatment of depression.

Access a list of selected resources for additional standards and regulations, training tools, reports, websites, and general resources focused on the issues of culture and language.

See the related links for information on other organizations addressing culturally and linguistically appropriate health care services.

For more information on the Hospitals, Language, and Culture study or to sign up for the HLC list serve, contact us at hlc-info@jointcommission.org.