Read transcript of the April 21, 2008 press conference

Listen to Audio of the Telephone News Conference

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• News Release - One Size Does Not Fit All: Diverse Populations Pose Special Health Needs
  
• One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations - Full Report
  
• One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations - Executive Summary

Biographies:

• Ignatius Bau, J.D., Program Director, The California Endowment
  
• Susan W. Plaster, Director of Diversity, Fairview Health Services
  
• Amy Wilson-Stronks, C.P.H.Q., Project Director,  Division of Standards and Survey Methods, The Joint Commission

Additional Resources:

• Hospitals, Language, and Culture - Posters
  
• Hospitals, Language and Culture: A Snapshot of the Nation - Report published October 2007
  
• Health Literacy and Patient Safety  - Link to ’What Did the Doctor Say?:’ Improving Health Literacy to Protect Patient Safety."  (White paper published February 2007)
  
• Speak Up – Understanding Your Caregivers
  
• Facts about The Joint Commission
  
• More about Hospitals, Language and Culture
  
• Download podcast with Amy Wilson-Stronks