Q: How do the “standards” and “standardized performance measures” differ?
A: The standards and standardized measures are not the same yet work together to improve performance. The standards are the principles and expectations for quality service in a well-run firm. The Performance Measurement and Improvement Standards guide firms in establishing a performance improvement process. The HCSS Standardized Performance Measures are precisely defined quantitative tools used to monitor and improve the firm’s performance over time. Read more.