Payer Relations Efforts

The Joint Commission provides outreach to the payer industry.  These activities include outreach to insurance companies, health plans, firms offering consumer-directed health care programs and other insurance products and services. 

Payer Relations efforts focus on:

• Increasing awareness in the payer community of Joint Commission products and services that promote quality and safety.
• Promoting greater use of Joint Commission accreditation and certification in insurance products and provider networks. 
• Acting as a liaison and central communication point for payers, addressing their questions and directing them to appropriate resources at the Joint Commission. 

Some of the Joint Commission resources that support the payer industry include: 

• Accreditation and Certification Products
• WHO Collaborating Centre for Patient Safety Solutions
• Pay for Performance Principles
• Quality Check
• Speak Up

If you have questions, please call State Relations Mark Crafton, Executive Director, at (630) 792-5260 or email him directly at mcrafton@jointcommission.org.