Q. Can I pay electronically?
A. Yes! You may pay your annual fee or on site fee with a Visa/MasterCard (credit or debit), American Express, Discover and E-check.
Q. If I do not pay my annual fee, will my accreditation or certification expire when I am due for my next on-site survey or review?
A. No. You must notify The Joint Commission of your intent to withdraw. The withdrawal effective date must be not later than 12/31 of a given year to avoid the upcoming year’s annual fee.
Q. If I don’t pay my fees, what happens?
A. Payment for annual fees is due on receipt of your invoice. Failure to make payment will result in a denial of accreditation or certification. Delinquent accounts may be forwarded to our collection agency and the accreditation denial status will appear on Quality Check.
Q. How often will I receive invoices?
A. We will electronically invoice your organization’s fees. Annual fees will be posted to your extranet in January of each year. The on site billing will be available on your extranet site generally within 10 days following event completion.
Q. When is payment due?
A. Regardless of survey or review findings, payment is due when your invoice is received.
Q. Is there a payment plan?
A. On receipt of invoice, please contact our collections coordinator at
(630) 792-5192, for further details.
Q. What is the cost of accreditation or certification?
A. As a returning customer, you will be able to locate estimated fees on your extranet. New customers may call the Pricing Unit at (630) 792-5115 or send an e-mail message to: Pricingunit@jointcommission.org.
Q. How much is the deposit I need to send with my application?
A. New customers must remit a non-refundable, non-transferable, deposit of $1700.00. The deposit may be paid by debit/credit card/E-check by accessing the link from the “What’s Due” tab, on the extranet main page.
Q. I received my invoice invoice today. Has my deposit been deducted from the amount of my invoice?
A. No. Your statement of account will reflect your balance due. Please call 630-792-5192 for additional information.
Q. Do I need to send full payment with my application?
A. No, as an initial customer, only a deposit is required. New customers will be invoiced a pro-rated annual fee after submission of the application and deposit.
Q. Who should we list as the payee on the check and what is the address?
A. Checks for deposits, annual and on site fees should be made payable to: Joint Commission. Invoice and customer numbers are listed in the right-hand corner on our invoice documents. Please write your invoice number on your remittance stub or on the memo line of your check. Mail your payments to:
The Joint Commission
P. O. Box 92775
Chicago, Il 60675-2775
Q. How are fees determined?
A. In general, annual fees are based on programs/services/volumes and sites where you provide services. On site fees are based on the number of surveyors or reviewers and the total days spent at your site(s). We publish the upcoming year’s pricing schedule on the extranet by December 1, each year.
Q. What if I should decide to withdraw from the process?
A. Annual fees are non-refundable and non-transferable. On site fees are billed for surveys or reviews performed. In addition, an organization will be assessed a 1-day per surveyor fee for each accreditation program if the organization refuses a survey or review when the team arrives on-site.
Q. How can I access my extranet to download billing information?
A. A login and password are required to access the extranet. If you cannot remember your login and password, please call (630) 792-3007 to be connected to an Account Executive for assistance.