Q. How often will I receive invoices?
A. We will electronically invoice your organization's fees. Annual fees will be sent to your extranet in January of each year. The on-site survey/review billing will be posted to your extranet approximately 7-10 days following event completion.
Q. When is payment due?
A. Regardless of survey or review findings, payment is due upon receipt of your invoice.
Q. Is there a payment plan?
A. Please contact our Collections Coordinator at (630) 792-5607 for further details.
Q. What is the cost of accreditation or certification?
A. All organizations will be electronically billed an annual fee. As a returning customer, you will be able to locate estimated fees on your extranet. New customers may call the Pricing Unit at (630) 792-5115 or send an e-mail message to: Pricingunit@jointcommission.org.
Q. How much is the deposit I need to send with my application?
A. No deposit is required for current customers. New customers must remit a non-refundable, non-transferable deposit according to the following schedule: All Accreditation and Certification Programs (except Office-Based Surgery and Opioid Treatment): $1,700; Office-Based Surgery and Opioid Treatment Programs: $1,000.
Q. I received my invoice today. Has my deposit been deducted from the amount on my invoice?
A. The deposit is not deducted from the invoice amount. Deposits are reflected on the lower part of your invoice. Please deduct this amount before submitting payment.
Q. Do I need to send full payment with my application?
A. No. As an initial customer, only a deposit is required. Customers will be invoiced a prorated annual fee after submission of the application and deposit. Accreditation and Certification on-site fees are generally invoiced 7-10 days following event completion.
Q. Can I pay my deposit, annual fee or on-site fee by credit card?
A. Yes. Please call (630) 792-5662 to pay your deposit, annual or onsite fees by credit card. The Joint Commission accepts MasterCard, Visa, American Express and Discover.
Q. Whom should we list as the payee on the check and what is the mailing address?
A. Checks for deposits, annual and on-site fees should be made payable to The Joint Commission. Invoice and customer numbers are listed in the right-hand corner on our invoice documents. Please write your invoice number on your remittance stub or on the memo line of your check. Mail your payment to:
The Joint Commission
P.O. Box 92775
Chicago, IL 60675-2775
Q. How are fees determined?
A. In general, accreditation annual fees are based on the programs/services/volumes and sites where you provide service. Certification annual fees are based on the number of diseases and types of certification. On-site fees are generally based on the number of surveyors or reviewers and total days spent at your site(s). We publish the upcoming year's pricing schedule on the extranet in December, each year.
Q. What if I should decide to withdraw from the process?
A. Annual fees are non-refundable and non-transferable. On-site fees are billed only for surveys or reviews performed. In addition, an organization will be assessed a 1-day per surveyor fee for each accreditation program if the organization refuses a survey or review when the team arrives on-site.
Q. If I do not pay my annual fee, will my accreditation or certification expire when I am due for my next on-site survey or review?
A. Payment for annual fees is due upon receipt of your invoice. Failure to make payment will result in a denial of accreditation or certification. Delinquent accounts may be forwarded to our collection agency and the accreditation denial status will appear on Quality Check.
Q. How can I access my extranet to download billing information?
A. Your CEO and Billing Contact will be provided with a login and password to your organization's extranet. Copies of invoices prior to 2006 will not be available on your extranet site. In addition, if you selected paper invoices for mailing, your invoices will also not display on the extranet.