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Contact Us
September 16, 2009
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For information/application
Connie Neven |
630-792-5561 |
www.jointcommissioncodman.org/ |
Communications
Provides strategic communications counsel; coordinates media relations activities, manages Internet site, produces accreditation program newsletters, manages Speakers and Visitors Bureaus. |
Cathy Barry-Ipema
Chief Communications Officer |
630-792-5630 |
cipema@jointcommission.org |
Terri Argumosa
Administrative Secretary |
630-792-5631 |
targumosa@jointcommission.org |
| Internet |
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| Media Inquires |
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| Newsletters |
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| Speakers Bureau |
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Complaints - Reporting about the Quality of Health Care
The complaint mechanism is designed to encourage voluntary reporting of medical errors so organizations can learn about the relative frequencies and underlying causes of sentinel events, share "lessons learned" with other health care organizations and reduce the risk of future occurrences. Individuals may use the following numbers to register complaints. |
| Complaint |
800-994-6610 |
complaint@jointcommission.org |
Continuous Service Readiness
The Continuous Service Readiness (CSR) Program, available through Joint Commission Resources®, is a process of ongoing consultation and education on the regional level designed to support health care organizations in improving the quality of care delivered in their communities. |
Lucille Skuteris
Executive Director |
630-268-7452 |
lskuteris@jcrinc.com |
Cooperative Agreements with Other Accrediting Bodies |
Mark Crafton
Executive Director,
State Relations |
630-792-5260 |
mcrafton@jointcommission.org |
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Information on the identification and implementation of core measures in ORYX® initiative for applicable accreditation programs. |
Ann Watt
Associate Director |
630-792-5944 |
awatt@jointcommission.org |
Corporate Underwriting |
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630-268-7444 |
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Custom Education
Conducts custom education update seminars for individual organizations or systems through Joint Commission Resources®. |
Karen Hoffner
Associate Director |
630-792-5418 |
khoffner@jcrinc.com |
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Customer Service Center
Call to inquire about an organization's accreditation status, history or Quality Reports; obtain general information on the Joint Commission or information related to non-Joint Commission accredited organizations listed in Quality Check. |
Joint Commission
Customer Service |
630-792-5800 |
customerservice@jointcommission.org |
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Health Care Directory (Quality Check) |
| Customer Service Center |
630-792-5800 |
customerservice@jointcommission.org |
| Health Care Staffing Services Certification |
Michele Sacco
Executive Director |
630-792-5285 |
msacco@jointcommission.org |
M J Hampel
Senior Associate Director |
630-792-5720 |
mhampel@jointcommission.org |
Stacy Veitengruber
Business Development Senior Specialist |
630-792-5779 |
sveitengruber@jointcommission.org |
Florida-Specific Account Executive
Diana Murray |
630-792-5295 |
dmurray@jointcommission.org |
Home Care Accreditation
Includes those organizations that provide home health care, personal care and support, pharmaceutical services, hospice, respiratory therapy and/or medical equipment services
For Accredited Organizations (Accreditation Services)
Responsible for the management of the accreditation process, including the application and scheduling of a survey and the survey analysis. |
Corporate
Account Representative |
630-792-3007 |
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Non-Corporate
Account Representative |
630-792-3007 |
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| General Program Information or To Become Accredited |
Margherita Labson
Executive Director |
630-792-5284 |
mlabson@jointcommission.org |
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Jasmina Juric
Business Development
Senior Specialist |
630-792-5251 |
jjuric@jointcommission.org |
Florida-Specific Account Executive
Diana Murray |
630-792-5295 |
dmurray@jointcommission.org |
Hospital Accreditation
Responsible for hospitals including general, psychiatric, rehabilitation, children's and other specialty hospitals
For Accredited Organizations (Accreditation Services)
Responsible for the management of the accreditation process, including the application and scheduling of a survey and the survey analysis. |
Corporate
Account Representative |
630-792-3007 |
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Non-corporate
Account Representative |
630-792-3007 |
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| General Program Information or To Become Accredited |
Mark Pelletier
Executive Director |
630-792-5755 |
mpelletier@jointcommission.org |
Human Resources |
Lynn Dragisic
Vice President |
630-792-5620 |
ldragisic@jointcommission.org |
Heather Nicholas
Executive Secretary |
630-792-5621 |
hnicholas@jointcommission.org |
| Employment Opportunities |
Ruth Metsch
Associate Director |
630-792-5615 |
rmetsch@jointcommission.org |
Joyce Faulkner
Senior HR Consultant |
630-792-5628 |
jfaulkner@jointcommission.org |
Sharon Kusen
Senior HR Consultant |
630-792-5623 |
skusen@jointcommission.org |
Debbie Bocian
Human Resources Assistant |
630-792-5619 |
dbocian@jointcommission.org |
Kim Fuchsgruber
JCR HR Manager |
630-268-7466 |
kfuchsgruber@jcrinc.com |
| Internet Job Listings |
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| General Information |
Phone: 630-792-3047
Fax: 630-792-5617 |
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Joint Commission International (JCI)
Launched in 1998 within Joint Commission ResourcesTM (JCRTM) to offer accreditation services to health care organizations worldwide, this accreditation program uses international consensus standards adjusted to the specific needs of individual countries and cultures and is based on the experience of The Joint Commission. |
Karen Timmons
Chief Executive Officer |
630-268-7430 |
ktimmons@jcrinc.com |
David Jaimovich, MD
Chief Medical Officer |
630-873-6728 |
djaimovich@jcrinc.com |
Jean Gagliardo
Executive Assistant |
630-268-7431 |
jgagliardo@jcrinc.com |
| Consulting Services |
Anne Rooney
Vice President, Consulting Services |
630-268-7445 |
arooney@jcrinc.com |
| International Services |
Sherry Kaufield
Executive Director |
630-268-3744 |
skaufield@jcrinc.com |
| International Accreditation |
Ann Jacobson
Executive Director |
630-268-7432 |
ajacobson@jcrinc.com |
| International Accreditation Services Development |
Paul vanOstenberg, DDS, MS
Executive Director, Standards Development and Interpretation |
630-268-7481 |
pvanoste@jcrinc.com |
| Patient Safety Link (Newsletter) |
Paul Reis
Executive Editor |
630-792-5456 |
patientsafetylink@jcrinc.com |
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Content, Permission to Reprint
Terri Argumosa |
630-792-5631 |
targumosa@jointcommission.org |
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Laboratory Accreditation
Includes freestanding pathology and clinical laboratories and laboratories based in accredited organizations
For Accredited Organizations (Accreditation Services)
Responsible for the management of the accreditation process, including the application and scheduling of a survey, surveyor activities and the survey analysis process |
Corporate (multi-system in all states)
Account Representative |
630-792-3007 |
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Non-corporate
Account Representative |
630-792-3007 |
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| CLIA Certification |
Kathleen Steffens
Field Director |
630-792-5785 |
ksteffens@jointcommission.org |
| Gina Zimmermann Senior Executive Director |
630-792-5293 |
gzimmermann@jointcommission.org |
| General Program Information or To Become Accredited |
| Gina Zimmermann Senior Executive Director |
630-792-5293 |
gzimmermann@jointcommission.org |
Evelyn Choi
Business Development Specialist |
630-792-5866 |
echoi@jointcommission.org |
Florida-Specific Account Executive
Diana Murray |
630-792-5295 |
dmurray@jointcommission.org |
Proficiency Testing (for Laboratories)
For questions on enrollment requirements or submission of corrective action responses |
Eileen Stawczyk
Laboratory Performance Measurement Analyst |
630-792-5248 |
estawczyk@jointcommission.org |
Legal Issues Relating to Accreditation |
Harold Bressler
General Counsel |
630-792-5672 |
hbressler@jointcommission.org |
Eleanor Wagner
Director |
630-792-5670 |
ewagner@jointcommission.org |
Veronica Goffer
Executive Secretary |
630-792-5671 |
vgoffer@jointcommission.org |
Liaison Network |
Kim Andersen
Director |
630-792-5660 |
kandersen@jointcommission.org |
Susan Funk
Board of Commissioners Specialist |
630-792-5668 |
sfunk@jointcommission.org |
List of Accredited Organizations |
| Customer Service |
630-792-5800 |
customerservice@jointcommission.org |
| Quality Check |
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Long Term Care Accreditation
Includes nursing homes and skilled nursing facilities programs
For Accredited Organizations (Accreditation Services)
Responsible for the management of the accreditation process, including the application and scheduling of a survey, surveyor activities and the survey analysis process |
Corporate (multi-system in all states)
Account Representative |
630-792-3007 |
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Non-corporate
Account Representative |
630-792-3007 |
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| General Program Information or To Become Accredited |
Gina Zimmermann
Senior Executive Director |
630-792-5293 |
gzimmermann@jointcommission.org |
Peggy Lavin
Senior Associate Director |
630-792-5411 |
plavin@jointcommission.org |
Evelyn Choi
Business Development Specialist |
630-792-5866 |
echoi@jointcommission.org |
Florida-Specific Account Executive
Diana Murray |
630-792-5295 |
dmurray@jointcommission.org |
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Office-Based Surgery Accreditation
Office-Based Surgery (OBS) practice accreditation is for small surgical offices owned and/or operated by four (4) or fewer practitioners. OBS is appropriate for practices providing (for example) Plastic, Oral, Podiatric, Endoscopic & Laser surgery.
General Program Information or To Become Accredited |
Michael Kulczycki
Executive Director |
630-792-5290 |
mkulczycki@jointcommission.org |
Mike Dye
Senior Associate Director |
630-792-5259 |
mdye@jointcommission.org |
Darrell Anderson
Specialist |
630-792-5292 |
danderson@jointcommission.org |
Florida-Specific Account Executive
Diana Murray |
630-792-5295 |
dmurray@jointcommission.org |
ORYX
ORYX information including the integration of performance measurement into the accreditation process – see description |
Frank Zibrat
Associate Director |
630-792-5992 |
fzibrat@jointcommission.org |
Measure Selection/Changing Measures Selected |
Behavioral Health Care Accreditation Services
Your Account Representative |
630-792-3007 |
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Home Care Corporate (home care organizations under one governance submitting at least six applications for survey)
Your Account Representative |
630-792-3007 |
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Home Care Non-Corporate
Your Account Representative |
630-792-3007 |
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Hospital Corporate Service Team (multi-hospital systems in all states)
Your Account Representative |
630-792-5778 |
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Hospital Non-Corporate
Your Account Representative |
630-792-3007 |
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Laboratory Accreditation Services
Your Account Representative |
630-792-3007 |
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Long Term Care Accreditation Services
Your Account Representative |
630-792-3007 |
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Performance measurement systems (vendors) interested in applying for evaluation in the ORYX initiative |
Mary Kay Bowie
Associate Director |
630-792-5974 |
mbowie@jointcommission.org |
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Quality Measurement and Research
Oversees the identification and evaluation of performance measures and performance measurement systems, and develops and coordinates internal/external health services research programs. |
Jerod Loeb, Ph.D.
Executive Vice President Quality Measurement and Research |
630-792-5920 |
jloeb@jointcommission.org |
Sharon Weidenbach
Executive Secretary |
630-792-5241 |
sweidenbach@jointcommission.org |
Linda Hanold
Director,
Department of QualityMeasurement |
630-792-5916 |
lhanold@jointcommission.org |
Richard Koss
Director, Department of Health Services Research |
630-792-5939 |
rkoss@jointcommission.org |
Mary Fialkowski
Director of Operations
Quality Measurement and Research |
630-792-5084 |
mfialkowski@jointcommission.org |
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Software / Electronic Products
For information about Accreditation Manager Plus (AMP), E-dition and other software applications |
| Orders |
877-223-6866 |
jcrcustomerservice@pbd.com |
| Technical Support |
630-792-5420 |
support@jcrinc.com |
| Speakers Bureau |
Denise Tucker
Speakers Bureau Coordinator |
630-792-5633 |
dtucker@jointcommission.org |
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Speaker Request Form |
| Division of Standards and Survey Methods |
Paul Schyve, M.D.
Senior Vice President |
630-792-5950 |
pschyve@jointcommission.org |
Sandra Zahner
Executive Secretary |
630-792-5991 |
szahner@jointcommission.org |
Robert Wise, M.D.
Vice President |
630-792-5890 |
rwise@jointcommission.org |
Amy Panagopoulos R.N.
Director |
630-792-5993 |
mpanagopoulos@jointcommission.org |
Rachele Zubik
Executive Secretary |
630-792-5892 |
rzubik@jointcommission.org |
Field Evaluations
For information about field evaluations of standards or to be added to the review list. |
| Senior Research Associate |
630-792-5936 |
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Standards Interpretation Group
Identifies, develops, maintains and communicates the meaning of and how to comply with Joint Commission standards. |
Pat Adamski
Director, Standards Interpretation |
630-792-5964 |
padamski@jointcommission.org |
Interpretation
SIG Call Board |
630-792-5900 |
Online Question Form |
Environment of Care® (EC) Management
Technical Information and Services, Life Safety Code®, Statement of Conditions™ and Environment of Care® Standards. |
| SIG Call Board |
630-792-5900 |
Online Question Form |
Federal and State Accreditation Survey Contracts
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Janet Malkiewicz
Associate Director, Pricing, Accounts Receivable and Customer Service Center |
630-792-5674 |
jmalkiewicz@jointcommission.org |
State Legislative and Regulatory Activity and State Relations |
Jennifer Hoppe
Associate Director |
630-792-5261 |
jhoppe@jointcommission.org |
Statistics about Accreditation Organizations |
| Denise Tucker |
630-792-5633 |
dtucker@jointcommission.org |
Surveyor Management and Development
Responsible for providing direction, leadership and support to the Joint Commission field staff and serves as a customer service resource to surveyors and health care organizations during the on-site survey process. |
Kay Kruse
Director |
630-792-5280 |
kkruse@jointcommission.org |
Kimo Hemmes
DIVACO Education Director |
630-792-5402 |
khemmes@jointcommission.org |
Ambulatory
Beverly Robins
Field Director |
630-792-5015 |
brobins@jointcommission.org |
Long Term Care
Nancy Gorman
Field Director |
630-792-5707 |
ngorman@jointcommission.org |
Behavioral Health Care
David Wadner
Field Director |
630-792-5788 |
dwadner@jointcommission.org |
Disease-Specific Care
Teresa Stewart
Field Director |
630-792-5791 |
tstewart@jointcommission.org |
Home Care
Open
Field Director |
630-792-5702 |
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Deborah Ryan
Field Director |
630-792-5704 |
dryan@jointcommission.org |
Hospital Corporate Service Team (Multihospital systems in all states)
Robert Katzfey
Field Director |
630-792-5021 |
rkatzfey@jointcommission.org |
Hospital Accreditation Services
Mark Schario
Senior Field Director |
630-792-5706 |
mschario@jointcommission.org |
Mark Albrecht
Field Director |
630-792-5705 |
malbrecht@jointcommission.org |
Nancy Gorman
Field Director |
630-792-5707 |
ngorman@jointcommission.org |
Nancy Wuggazer
Field Director |
630-792-5019 |
nwuggazer@jointcommission.org |
Teresa Stewart
Field Director |
630-792-5791 |
tstewart@jointcommission.org |
Bob Katzfey
Field Director |
630-792-5705 |
rkatzfey@jointcommission.org |
Laboratory
Kathie Steffens
Field Director |
630-792-50021 |
ksteffens@jointcommission.org |
Survey
Initial Applications
Contact person listed under "To Become Accredited" in the appropriate program. |
| Resurvey Applications Account Representative |
630-792-3007 |
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Fees
Pricing Unit |
630-792-5115 |
pricingunit@jointcommission.org |
Refunds/Reimbursements
Pat Hall |
630-792-5665 |
phall@jointcommission.org |
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Video Products |
Ordering
Joint Commission Resources Customer Service Department |
877-223-6866 |
jcrcustomerservice@pbd.com |
Visitors Bureau
Coordinates visits by individuals or groups to the Joint Commission headquarters. |
Domestic Visitors
Denise Tucker |
630-792-5633 |
dtucker@jointcommission.org |
International Visitors
Joint Commission Resources |
877-268-7400 |
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Washington DC Office |
601 13th Street, NW
Suite 560 South
Washington, DC 20005 |
phone: (202) 783-6655 |
fax: (202) 783-6888 |
Web-Based Training |
| Jamie Cunningham |
630-792-5452 |
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