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For information/application
Customer Service |
630-792-5800 |
customerservice@jointcommission.org |
Communications
Provides strategic communications counsel; coordinates media relations activities, manages Internet site, produces accreditation program newsletters, manages Speakers and Visitors Bureaus; and manages customer service operations. |
Cathy Barry-Ipema
Chief Communications Officer |
630-792-5630 |
cipema@jointcommission.org |
Terri Argumosa
Administrative Secretary |
630-792-5631 |
targumosa@jointcommission.org |
| Internet |
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| Media Inquires |
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| Newsletters |
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| Speakers Bureau |
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Complaints - Reporting about the Quality of Health Care
The complaint mechanism is designed to encourage voluntary reporting of medical errors so organizations can learn about the relative frequencies and underlying causes of sentinel events, share "lessons learned" with other health care organizations and reduce the risk of future occurrences. Individuals may use the following numbers to register complaints. |
| Complaint |
800-994-6610 |
complaint@jointcommission.org |
Continuous Service Readiness
The Continuous Service Readiness (CSR) Program, available through Joint Commission Resources®, is a process of ongoing consultation and education on the regional level designed to support health care organizations in improving the quality of care delivered in their communities. |
Lucille Skuteris
Executive Director |
630-268-7452 |
lskuteris@jcrinc.com |
Cooperative Agreements with Other Accrediting Bodies |
Mark Crafton
Executive Director |
630-792-5260 |
mcrafton@jointcommission.org |
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Information on the identification and implementation of core measures in ORYX® initiative for applicable accreditation programs. |
Ann Watt
Associate Director |
630-792-5944 |
awatt@jointcommission.org |
Corporate Underwriting |
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630-268-7444 |
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Custom Education
Conducts custom education update seminars for individual organizations or systems through Joint Commission Resources®. |
Karen Hoffner
Associate Director |
630-792-5418 |
khoffner@jcrinc.com |
Cynthia Jones
Project Manager/Meeting Planner |
630-792-5419 |
cjones@jointcommission.org |
Customer Service Center
Call to inquire about an organization's accreditation status, history or performance reports; obtain general information on the Joint Commission or application packets for initial surveys. |
Joint Commission
Customer Service |
630-792-5800 |
customerservice@jointcommission.org |
Joint Commission Resources, Inc.
Customer Service |
877-223-6866 |
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Education |
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JCSN Satellite Broadcasts and Video Programs
Satellite Network |
800-711-6549 x 5210 |
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| General Information |
George Riccio
Manager, Satellite & Video Services |
630-792-5428 |
griccio@jointcommission.org |
| Education Management |
Julie L. Hopkins
Executive Director |
630-792-5440 |
jhopkins@jointcommission.org |
| Program Logistics, Continuing Education Credits |
Claire Galiardo
Meeting Planner |
630-792-5412 |
cgaliardo@jointcommission.org |
Renata Raudys
Meeting Planner |
630-792-5406 |
rraudys@jointcommission.org |
| Cancellations |
Claire Galiardo
Meeting Planner |
630-792-5412 |
cgaliardo@jointcommission.org |
Renata Raudys
Meeting Planner |
630-792-5406 |
rraudys@jointcommission.org |
| Program Attendance Waivers |
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630-792-5425 |
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| Content Comments/Suggestions
National Conferences, Public Policy Symposia |
Pamela Steinbach
Associate Director, Conferences |
630-792-5405 |
psteinbach@jcrinc.com |
Susan Collins
Program Manager |
630-792-5408 |
scollins@jcrinc.com |
| Gina LaMantia |
630-792-5427 |
glamantia@jcrinc.com |
Susan Murray
Program Manager |
630-792-5444 |
smurray@jcrinc.com |
Renata Raudys
Meeting Planner |
630-792-5406 |
rraudys@jcrinc.com |
| Seminars |
Karen Hoffner
Associate Director, Conferences |
630-792-5418 |
khoffner@jcrinc.com |
Claire Galiardo
Meeting Planner |
630-792-5412 |
cgaliardo@jcrinc.com |
Cynthia Jones
Associate Meeting Planner |
630-792-5419 |
cjones@jcrinc.com |
Alma Harrell
Program Manager |
630-792-5413 |
aharrell@jcrinc.com |
John Peebles
Senior Program Manager |
630-792-5413 |
jpeebles@jcrinc.com |
Robert Roginski
Program Manager |
630-792-5404 |
rroginski@jcrinc.com |
| Education Website |
Anna Hanuszewicz
Production Specialist |
630-792-5442 |
ahanuszewicz@jcrinc.com |
| eBooks |
Jennifer McDonald
Manager, E-Publications |
630-268-7446 |
jmcdonald@jcrinc.com |
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Eisenberg Patient Safety and Quality Awards |
| Customer Service |
630-792-5800 |
customerservice@jointcommission.org |
Linda Hanold
Director, Department of Quality Measurement |
630-792-5916 |
lhanold@jointcommission.org |
Richard Koss
Director, Department of Health Services Research |
630-792-5939 |
rkoss@jointcommission.org |
Kristine Donofrio
Project Coordinator |
630-792-5949 |
kdonofrio@jointcommission.org |
Electronic Products
For information about Accreditation Manager Plus, automated accreditation manuals and software applications |
| Technical Support |
630-792-5420 |
amp@jcrinc.com |
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Eligibility for Survey |
Gail Weinberger
Director, Policy and Administration |
630-792-5766 |
gweinberger@jointcommission.org |
External Relations |
Rosie Burke
Director, External Relations |
630-792-5763 |
rburke@jointcommission.org |
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Health Care Staffing Services Certification |
Michele Sacco
Executive Director |
630-792-5285 |
msacco@jointcommission.org |
Stacy Veitengruber
Business Development Specialist |
630-792-5779 |
sveitengruber@jointcommission.org |
Home Care Accreditation
Includes those organizations that provide home health care, personal care and support, pharmaceutical services, hospice, respiratory therapy and/or medical equipment services
For Accredited Organizations (Accreditation Services)
Responsible for the management of the accreditation process, including the application and scheduling of a survey and the survey analysis. |
Corporate
Account Representative |
630-792-3007 |
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Non-Corporate
Account Representative |
630-792-3007 |
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| General Program Information or To Become Accredited |
Debra Zak
Executive Director |
630-792-5742 |
dzak@jointcommission.org |
Bob Floro
Associate Director |
630-792-5741 |
rfloro@jointcommission.org |
Hospital Accreditation
Responsible for hospitals including general, psychiatric, rehabilitation, children's and other specialty hospitals
For Accredited Organizations (Accreditation Services)
Responsible for the management of the accreditation process, including the application and scheduling of a survey and the survey analysis. |
Corporate
Account Representative |
630-792-3007 |
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Non-corporate
Account Representative |
630-792-3007 |
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| General Program Information or To Become Accredited |
Darlene Christiansen
Executive Director |
630-792-5273 |
dchristiansen@jointcommission.org |
Human Resources |
Lynn Dragisic
Vice President |
630-792-5620 |
ldragisic@jointcommission.org |
Heather Nicholas
Executive Secretary |
630-792-5621 |
hnicholas@jointcommission.org |
| Employment Opportunities |
Ruth Metsch
Associate Director |
630-792-5615 |
rmetsch@jointcommission.org |
Joyce Faulkner
Senior HR Consultant |
630-792-5628 |
jfaulkner@jointcommission.org |
Sharon Kusen
Senior HR Consultant |
630-792-5623 |
skusen@jointcommission.org |
Debbie Bocian
Human Resources Assistant |
630-792-5619 |
dbocian@jointcommission.org |
Kim Fuchsgruber
JCR HR Manager |
630-268-7466 |
kfuchsgruber@jcrinc.com |
| Internet Job Listings |
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| General Information |
Phone: 630-792-3047
Fax: 630-792-5617 |
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Joint Commission International (JCIA)
Launched in 1998 within Joint Commission ResourcesTM (JCRTM) to offer accreditation services to health care organizations worldwide, this accreditation program uses international consensus standards adjusted to the specific needs of individual countries and cultures and is based on the experience of the Joint Commission on Accreditation of Healthcare Organizations. |
Karen Timmons
Chief Executive Officer |
630-268-7430 |
ktimmons@jcrinc.com |
Olivia Trippi
Executive Assistant |
630-268-7431 |
otrippi@jcrinc.com |
| Consulting Services |
Anne Rooney
Vice President, Consulting Services |
630-268-7445 |
arooney@jcrinc.com |
| International Accreditation Services Development |
Paul vanOstenberg, DDS, MS
Managing Director, International Office |
Phone: +33 (0)4 50 42 60 82 |
pvanoste@jcrinc.com |
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Jointly sponsored by the Joint Commission on Accreditation of Healthcare Organizations and Joint Commission Resources (JCR), the Center advocates for safety in health care through prompting the adoption of solutions that are based on sound scientific research, expert professional consensus opinion, and principles of multi-disciplinary education. |
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Peter B. Angood, MD
Vice President,
Chief Patient Safety Officer
The Joint Commission |
630-792-5985 |
pangood@jointcommission.org |
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Laura K. Botwinick
Vice President
Joint Commission Resources |
630-268-7470 |
lbotwinick@jcrinc.com |
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Gerard Castro
Project Director |
630-792-5972 |
gcastro@jointcommission.org |
Laura Caisley
Project Director |
630-268-7455 |
lcaisley@jcrinc.com |
Elizabeth Zak
Executive Secretary |
630-792-5975 |
ezak@jointcommission.org |
Marilyn Ferber
Executive Secretary |
630-268-7467 |
mferber@jcrinc.com |
| Patient Safety Link (Newsletter) |
Paul Reis
Executive Editor |
630-792-5456 |
patientsafetylink@jcrinc.com |
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Content, Permission to Reprint
Frank Barancyk
Manager |
630-792-5182 |
fbarancyk@jointcommission.org |
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Joint Commission Resources
Joint Commission ResourcesTM (JCRTM) is a not-for-profit, wholly owned subsidiary of Joint Commission created to provide consulting services and education programs to help health care clients within the United States improve performance and prepare for accreditation. |
Karen H. Timmons
Chief Executive Director |
630-268-7430 |
ktimmons@jcrinc.com |
Olivia Trippi
Executive Assistant |
630-268-7431 |
otrippi@jcrinc.com |
| Consulting Services |
Nanne Finis
Executive Director |
630-268-7429 |
nfinis@jcrinc.com |
| Continuous Survey Readiness |
Lucille Skuteris
Executive Director |
630-268-7452 |
lskuteris@jcrinc.com |
| Education – General Information
Joint Commission Resources, Inc.
1515 West 22nd Street Ste. 1300w
Oak Brook, IL 60523
Phone: (630) 268-7400
Fax: (630) 268-7405
Website: http://www.jcrinc.com |
| Publications |
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| International Accreditation |
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| Advertising Sales |
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630-268-7490 |
rherling@jointcommission.org |
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Laboratory Accreditation
Includes freestanding pathology and clinical laboratories and laboratories based in accredited organizations
For Accredited Organizations (Accreditation Services)
Responsible for the management of the accreditation process, including the application and scheduling of a survey, surveyor activities and the survey analysis process |
Corporate (multi-system in all states)
Account Representative |
630-792-3007 |
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Non-corporate
Account Representative |
630-792-3007 |
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| CLIA Certification |
Kathleen Steffens
Field Director |
630-792-5785 |
ksteffens@jointcommission.org |
Margaret Peck
Director |
630-792-5287 |
mpeck@jointcommission.org |
| General Program Information or To Become Accredited |
Margaret Peck
Director |
630-792-5287 |
mpeck@jointcommission.org |
Proficiency Testing (for Laboratories)
For questions on enrollment requirements or submission of corrective action responses |
Eileen Stawczyk
Laboratory Performance Measurement Analyst |
630-792-5248 |
estawczyk@jointcommission.org |
Legal Issues Relating to Accreditation |
Harold Bressler
General Counsel |
630-792-5672 |
hbressler@jointcommission.org |
Eleanor Wagner
Director |
630-792-5671 |
ewagner@jointcommission.org |
Veronica Goffer
Executive Secretary |
630-792-5670 |
vgoffer@jointcommission.org |
Liaison Network |
Kim Andersen
Director |
630-792-5660 |
kandersen@jointcommission.org |
Susan Funk
Board of Commissioners Specialist |
630-792-5668 |
sfunk@jointcommission.org |
List of Accredited Organizations |
| Customer Service |
630-792-5800 |
customerservice@jointcommission.org |
| Quality Check |
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Long Term Care Accreditation
Includes nursing homes and skilled nursing facilities programs
For Accredited Organizations (Accreditation Services)
Responsible for the management of the accreditation process, including the application and scheduling of a survey, surveyor activities and the survey analysis process |
Corporate (multi-system in all states)
Account Representative |
630-792-3007 |
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Non-corporate
Account Representative |
630-792-3007 |
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| General Program Information or To Become Accredited |
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630-792-5286 |
jfranklin@jointcommission.org |
Peggy Lavin
Associate Director |
630-792-5411 |
plavin@jointcommission.org |
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Office-Based Surgery Accreditation
Office-Based Surgery (OBS) practice accreditation is for small surgical offices owned and/or operated by four (4) or fewer practitioners. OBS is appropriate for practices providing (for example) Plastic, Oral, Podiatric, Endoscopic & Laser surgical analysis.
General Program Information or To Become Accredited |
Michael Kulczycki
Executive Director |
630-792-5290 |
mkulczycki@jointcommission.org |
Mike Dye
Associate Director |
630-792-5259 |
mdye@jointcommission.org |
Darrell Anderson
Specialist |
630-792-5292 |
danderson@jointcommission.org |
ORYX
ORYX information including the integration of performance measurement into the accreditation process – see description |
Frank Zibrat
Associate Director |
630-792-5992 |
fzibrat@jointcommission.org |
Measure Selection/Changing Measures Selected |
Behavioral Health Care Accreditation Services
Your Account Representative |
630-792-3007 |
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Home Care Corporate (home care organizations under one governance submitting at least six applications for survey)
Your Account Representative |
630-792-3007 |
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Home Care Non-Corporate
Your Account Representative |
630-792-3007 |
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Hospital Corporate Service Team (multi-hospital systems in all states)
Your Account Representative |
630-792-5778 |
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Hospital Non-Corporate
Your Account Representative |
630-792-3007 |
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Laboratory Accreditation Services
Your Account Representative |
630-792-3007 |
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Long Term Care Accreditation Services
Your Account Representative |
630-792-3007 |
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Network Accreditation Services
Your Account Representative |
630-792-3007 |
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Performance measurement systems (vendors) interested in applying for evaluation in the ORYX initiative |
Mary Kay Bowie
Associate Director |
630-792-5974 |
mbowie@jointcommission.org |
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Phone Number |
E-mail Address |
Allegations of Falsification of Survey Information
Anita Giuntoli
Associate Director |
630-792-5867 |
agiuntoli@jointcommission.org |
| Complaint | |